DELIVERY INFORMATION & POLICY

All orders are usually processed within 24 hours after payment is received.
 

  The delivery price initially quoted in the Shopping Basket is the cheapest offered by our courier. Your order will be processed by Parcel2go via Hermes Courier Tracked Service or through myHermes directly.

KEY POINTS

• Please make sure your actual delivery address is correct. You must to specify your exact delivery address to avoid extra charges as We accept no liability for a unsuccessful delivery due to wrong address specified.
• Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.
• If no-one is at your address the courier may, at their discretion, try a next door neighbour to see if they will sign for and look after your parcel.
• If you are out the courier will leave a card explaining if they have left your consignment with a neighbour or explaining that they will deliver the next day - and/or explaining how you can contact them to rearrange a delivery or collect from their depot - please read this card.
• If you get a card and haven't had delivery you must contact the courier within 5 working days or the delivery will be assumed refused and you may be charged for re-delivery.
• If your parcel has not arrived when it should and you have nott been carded please contact us as soon as possible.
• If you provide us with an incorrect address we will have to pass on the fee our courier may charge for the address to be changed for your consignment.
• Someone (anyone) must be at the given address to sign for the delivery between 8-30am and 7:00pm . Therefore we recommend delivery to a work address where someone is willing to sign for the goods during the working day.
• If you have chosen to have your goods 'left safe' and they are stolen or damaged you CANNOT CLAIM COMPENSATION - therefore we strongly advise you do not request your goods are left safe place.
• Please do not accept anything from the courier which is obviously damaged. They will return them to us if you refuse to accept them and we will send undamaged goods back out to you. If you have accepted the goods from the courier but find they are damaged you must inform us as quickly as possible. Please do not throw away any of the packaging - we will request a photograph of the packaging and the damaged items to confirm what has happened. If you do not want to send us a photograph then you must return the damaged goods back to us so that we can inspect them.
• If you have problems with the courier - CONTACT US asap.
• For details about returning goods and your 'Right to Cancel' please see the Returns/Right to Cancel policy section bellow.

  Theft:

We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. Therefore if you share an address with other people please be aware that they may take possession of your goods. 
If you asked for the goods to be left safe and they are not there I am afraid that we or the courier cannot accept responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there then please CONTACT US immediately. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.

  Where we won't deliver:

Due to compressed gas is not allowed on board of the plane, Courier will not deliver to Remote Areas. Also Courier will not deliver to BFPO addresses and PO boxes.

Acts of God:
We cannot be expected to deliver next day should the consignment be delayed or destroyed by an 'Act of God' - so for example extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our couriers control.

We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can - and a phone number that both our staff and the courier driver can get you on.

 

RETURNS / RIGHT TO CANCEL

  The information below is intended as a guide to help you - it is not intended as an explanation of your legal rights. Under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 you have a lot of rights when buying goods. If you want to confirm exactly what your legal rights are please go to www.which.co.uk or www.moneysavingexpert.com.

Right to Cancel.
Because we are a website you are not able to physically inspect the goods before you purchase - so the EU has created what is called your 'Right to Cancel' so that you can look at the goods we send you and decide if you want to keep them or if you want to send them back to us. You have 14 working days after we have completed delivery to decide if you want to use your Right to Cancel - after that period you have completed your purchase. This is referred to as a 'cooling off' period.

Below are some examples of circumstances when you need to contact us about a problem with your order:

1. I have changed my mind and don't want the goods anymore.
2. Use your Right to Cancel - see Returns Procedure below.
3. The goods have arrived but they are not what I thought they were.
4. Use your Right to Cancel - see Returns Procedure below.
5. The goods have arrived but I can't use them because the description on your website or the image on your website was wrong.
6. Its our fault - tell us about it and we'll take the goods back - see Returns Procedure below.
7. The goods have arrived damaged.Please do not accept anything from the courier which is obviously damaged. Please refuse to accept the parcel and they will return them to us and we will send undamaged goods back out to you.
   If you have accepted the goods from the courier but find they are damaged please inform us as quickly as possible.
   Please do not throw away any of the packaging - we will request a photograph of the packaging and the damaged items to confirm what has happened. If you do not want to send us a photograph then you must return the damaged goods back to us so that we can inspect them.
8. The goods have arrived but they are faulty. Its our fault - tell us about it and we'll take the goods back - see Returns Procedure below.

The Returns Procedure (consumer customers only):
If you need to return something please CONTACT US.

 

 Please follow this procedure:

• Send the item back to the address on your invoice (see below).
• Include the packing note, invoice or a written list of the items.
• Please include the original product packaging.
• Include your address and phone number.
• Explain the reason for the return.
• Ensure it is securely packed.
• Please use a 'signed for' service that will have a proof of delivery and insure it. You are responsible getting the items to us safely.
• Alternatively we can arrange for collection - but you may be charged for this depending on the reason for the return.
• If you are using your 'Right to Cancel' the item must arrive back to us within 14 days from when you notified us that you intended to return it.
  
  If you have sent something back to us using your 'Right to Cancel' we'll inspect the products and if in good condition so that we can re-sell them you will be refunded the full purchase price. If the items are not in good condition we will offer you a fair price for them - or the option of having them back. You will not be refunded the original shipping cost.
  
  Please note that you are responsible for the costs of returning items to us - unless its our fault (i.e. the items are damaged, faulty, or we sent you the wrong thing etc).
  
  If you are unsure about any of this please just CONTACT US and we'll be very happy to help.

Return to:

47 Birchtree Avenue,

Peterborough,

PE1 4HP